How Lifecell simplified procurement for 150+ users and reduced manual effort

About the client

Lifecell is a leading telecommunications provider serving millions of customers in a fast-changing market. As part of a highly competitive telecom landscape, the company operates at scale, supporting a large subscriber base and handling a high volume of operational and purchasing activities on a daily basis.

With a high volume of purchasing activities and multiple stakeholders involved, the company needed a clearer and more structured way to manage procurement as operational demands continued to grow.

Challenge

Before the project, purchasing activities were spread across different systems. This fragmentation made it difficult to maintain a clear overview of the process as the volume of activity increased.

This led to several issues:

• Limited visibility without a clear overview of ongoing requests and approvals
• Process gaps in workflows between teams slowed down execution
• Manual performance tracking made company-wide spend control too complicated
• Lack of a unified environment for managing tenders and documents in one place

Key project objectives included:

• Consolidate all purchasing activities into one unified environment
• Synchronize requests and approvals into a single connected flow
• Automate performance and savings tracking to eliminate manual data entry
• Create a transparent, structured environment for tenders and documentation

Solution

The goal was to simplify operations and connect key processes into one environment.

Over a 16-week implementation, our team migrated key activities into a single structured system to ensure a fully connected operational flow:

• Process consolidation: bringing all purchasing activities into one unified environment
• Workflow synchronization: ensuring that requests and approvals move through a single, connected path
• Manual effort reduction: automating tracking to replace manual data entry and reconciliation
• Structured transparency: creating a clean, accessible environment for tenders and documentation

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Results

Optimized operations

Operations became more straightforward to manage across the organization, with fewer handoffs and less back-and-forth.

Faster request processing

Requests move with fewer delays, approvals require less coordination, and each stage is clearly visible to all relevant stakeholders.

Fast adoption

More than 150 employees use the platform in their daily work, supporting consistent execution across departments.

End-to-end process clarity

Everyone involved now has a clear understanding of each stage of the process, reducing the need for status checks or manual follow-ups.

Reduced manual effort

Automated tracking has significantly reduced manual input and improved coordination between teams handling different parts of the process.

Business impact

What used to be a fragmented process now works as a stable, reliable flow. With clearer visibility and better coordination, the company maintains full control even as the volume of activity continues to grow. Handling day-to-day procurement no longer feels like a manual struggle, but a coordinated effort.