How Sense Bank improved approval speed for 150+ users with efficient workflows

About the client

Sense Bank is a large private bank in Eastern Europe, serving a broad customer base and supporting a wide range of financial operations. The organization’s scale and the number of internal processes require clear coordination between departments and a reliable way to manage day-to-day activities.

With many teams involved in daily operations, the volume of requests, approvals, and internal interactions is naturally high, requiring a robust digital system to keep everything aligned.

Challenge

Work was handled across different teams without a shared way of working. While some steps were defined, many others depended on manual coordination, which often slowed down the momentum of internal requests.

This led to several issues:

• Request processing often required additional manual effort and follow-ups
• Fragmented procurement process with multiple unaligned stages from request to reporting
• Inconsistent workflows caused multiple delays and disruptions
• Lack of a single digital space to track the status of documents or approvals in real time

Key project objectives included:

• Connect key workflow steps into a continuous, unified flow
• Clarify approval paths and reduce inter-department friction
• Centralize all documents and request histories in one digital space
• Establish a predictable operational rhythm for everyday tasks

Solution

The goal was to make the flow easier to navigate without making it harder to control. With a 6-month implementation, our team consolidated key steps and brought all documentation into a single digital environment:

• Workflow connectivity: turning separate actions into a single, continuous flow
• Clear approval flows: clarifying how approvals move between departments to reduce friction
• Centralized digital space: bringing all documents and request histories into one accessible location
• Operational predictability: establishing a repeatable rhythm for everyday tasks

Calculate your savings

See for yourself how much APSentra can save you annually

Calculate

Results

Smooth request flow

Requests now move more smoothly between teams, with fewer delays and less manual intervention required at each stage.

Clear approval paths

Approval steps are better defined and require less coordination, reducing the time spent chasing confirmations.

Centralized document management

All documents are stored and accessed in one place, eliminating fragmented document management across departments.

High platform adoption

More than 150 employees use the system daily, creating a consistent and reliable operational baseline across the bank.

Increased operational predictability

Day-to-day work became more predictable and easier to manage, with a shared logic guiding every step.

Business impact

There is now a clearer sense of how things progress across the bank. By removing the need for constant manual checks, the organization has created a flow that is easier to follow, ensuring that everyday work moves forward steadily and reliably.